Terms of service

TERMS AND CONDITIONS

This document describes the terms and conditions and privacy policies applicable to the use of the services offered by DLHM S.TO.S within the site www.lahozoficial.com and other related domains. Anyone who subscribes to www.lahozoficial.com or wish to use the services offered, you are fully entitled to do so but must be subject to the Terms and Conditions and Privacy policies set forth in the document "Terms and Conditions". These terms and conditions of sale shall be governed in accordance with the laws applicable in the Republic of Colombia. Any dispute arising from this document shall be subject to the competent jurisdiction in accordance with Colombian law, and both DLHM S.TO.S as the client expressly waive any other jurisdiction that may apply to them by reason of their present or future domicile.

It is necessary that the user READ, UNDERSTAND and ACCEPT all the conditions established in this document prior to registering as a user or acquiring products or services through www.lahozoficial.com. By using this site, the user is fully accepting the conditions set forth in the Terms and Conditions and Privacy Policies of DLHM S.TO.Sand therefore, the User is obliged to comply with all the pre-established conditions without being able to claim ignorance of such Terms and Conditions and Privacy Policies.

SECTION 1 – LEGAL CAPACITY

The services offered by DLHM S.TO.S are only available to persons who have legal capacity to enter into contracts. Any acts carried out by minors on this site will be the responsibility of their parents or guardians and will therefore be considered to have been carried out by them and the legal representation they have. Anyone who decides to register a user as a company must have full capacity to enter into contracts on behalf of the entity and, consequently, bind it to the terms established in the document “Terms and Conditions”.

SECTION 2 – REGISTRATION AND USE OF THE SITE

To become an authorized user of www.lahozoficial.com, In order to purchase products and access the promotions offered on the site, it is necessary to complete the registration form in all mandatory fields with valid data in an exact, precise and true manner. The user undertakes to update the personal data used when completing the registration form when necessary. DLHM S.TO.S is not responsible for the accuracy of the personal data provided by its users. Each user is responsible for the accuracy and veracity of the personal data entered into the system. Each natural and/or legal person can only be the holder of one account in www.lahozoficial.com. If a person modifies or alters their personal data in any way possible to access more than one account and fraudulent or malicious use is suspected or verified, www.lahozoficial.com has the unappealable right to terminate this user's credits, disable their accounts in the system and legally pursue offenders.

DHLM S.TO.S DLHM has the right to request any additional data or proof to corroborate the personal data entered by users. It also has the right to temporarily or permanently suspend users whose data is not confirmed and who refuse to provide proof or additional data requested. If a user is suspended, DLHM S.TO.S may retract a purchase made by the user without the user having any right to compensation.

When a new member registers, he or she will be provided with his or her email address or username and a personal password that allows him or her confidential and secure access to the page. www.lahozoficial.com. The user assumes full responsibility for keeping his/her password confidential, as this allows him/her to make purchases and obtain personal information. The delivery of each user's personal password to third parties does not involve the responsibility of DLHM. S.TO.SThe user is responsible for all operations carried out from his/her account and his/her access key must be for personal and exclusive use. It is the user's responsibility to notify DLHM S.TO.S immediately upon any unauthorized use of your account or password. The sale, loan or transfer of passwords or accounts between users is strictly prohibited.

DLHM S.TO.S reserves the right to reject any registration request or to cancel a previously accepted registration at any time without being obliged to explain the reasons for its decision and without generating any right to compensation.

SECTION 3 – MODIFICATIONS TO THE AGREEMENT

DLHM S.TO.S may modify the Terms and Conditions at any time. The modified terms will enter into force 10 days after their publication. Within the first 5 days after publishing the new modifications, the user must contact www.lahozoficial.com by email if the user does not accept the new Terms and Conditions. In the event of non-acceptance, the user will be disqualified as a member. If the 5-day period expires, the user will be deemed to have accepted the new Terms and Conditions and the contract between both parties will not be affected.

SECTION 4 – PAYMENT METHOD

The products and services offered in www.lahozoficial.com They can only be paid with the means indicated in each specific case. The use of credit cards is subject to the provisions of these Terms and Conditions and to what has been agreed in the respective cases of opening contracts and usage regulations with their issuer. DLHM S.TO.S may determine purchase conditions according to the payment method chosen by the user. DLHM S.TO.S has the right to determine the maximum amount of credits that the user can use per purchase and the user will be notified prior to starting the payment process. Credits used by users will not be refunded in the event of a return of the products.

SECTION 5 – FORMATION OF CONSENT IN CONTRACTS CONCLUDED THROUGHS FROM THIS SITE

 

Through www.lahozoficial.com, Offers of goods and services will be made that may be accepted using the mechanisms offered. Any acceptance of an offer by a user is subject to a suspensive condition until the transaction is validated. For any operation carried out in www.lahozoficial.com, Validation by the provider is a requirement for consent to be formed. To validate each transaction, it must first be verified that the payment method offered by the user is valid, the data registered by the customer on the site match those provided when accepting the offer and that the payment is credited by the user. To inform the user about the validation of the offer, a confirmation will be sent to the same email address that the user registered when subscribing. Consent will be deemed to have been formed from the moment this written confirmation is sent to the user and in the place where it was issued.

The sale and dispatch of products is subject to their availability. If for any reason a product is not available, and the customer is able to make a purchase of this unavailable product, the customer will be notified immediately and will be reimbursed the full value of the price paid for the product.

SECTION 6 – OFFER VALIDITY PERIOD AND PRICE

The offers in www.lahozoficial.com will be valid until the effective date indicated in the promotion or until the quantities of products available for said promotion are exhausted. When no effective date is indicated in a promotion, it will be understood that the offer will exist until the corresponding inventories are exhausted. The prices of the products and services published in www.lahozoficial.com They will only be valid for purchases made through this means. They will not be valid for other sales channels. All prices are expressed in Colombian pesos. The prices offered do not include transportation, handling, shipping and accessories that are not expressly described in the product descriptions.

It is possible that some products may be incorrectly priced. If a typographical error is identified in any product pricing, customers will be contacted before the products are shipped and notified of the error. Products will not be shipped until the correct price is cleared.

SECTION 7 – PROMOTIONS

The promotions offered in www.lahoz.com They will not be valid in other sales channels. When promotions are made that consist of reducing the price or sending a product free of charge for the purchase of another, both products must be delivered to the same place. Suppliers subject their promotions to the provisions of Law 1480 of 2011.

When discount coupons are offered, the value of the coupon, the minimum purchase amount to be able to use the coupon and the dates on which it can be used will be clarified. Any natural person over 18 years of age can use coupons. Coupons cannot be combined with other promotions and can only be used once per customer. The maximum purchase amount for the use of coupons is 1 million pesos.

SECTION 8 – DISPATCH OF PRODUCTS

Products purchased through our DLHM Marketplace S.TO.S are subject to the shipping conditions chosen by the user and the delivery conditions available in our Marketplace. The user will freely choose the address of the place of delivery.

After payment is approved and the order is shipped, DLHM S.TO.S will inform the Customer by email of the delivery date of his order.

If no one receives the order at the shipping address, a second attempt will be made during the following three days. If after this attempt no one receives the order, the user must contact our Marketplace at the email address lahozinfo@gmail.com and the cost of the new shipment is assumed by the customer. If the customer does not make a new shipment during the following 5 days after the second attempt, the product is declared in a state of abandonment and there will be no compensation. In such case, DLHM S.TO.S will not be liable for products not received.

If the customer chooses payment on delivery and does not pay the full amount of the product and shipping pre-established in the order, it is understood that there is a breach of contract and the customer must pay the value corresponding to the return of the products.

It is understood that any person who is at the place indicated by the Client for the delivery of the products is authorized to receive the order, therefore, DLHM S.TO.S is exonerated from any claim arising from delivery made to the place indicated by the customer.

SECTION 9 – RETURN AND CANCELLATION POLICY

RETURNS OR REFUNDS (RIGHT OF WITHDRAWAL)

DLHM S.TO.S offers its Customers the possibility of returning the purchase during the first 5 business days after delivery of the product.

The process for requesting a retraction is as follows:

• Send an email within 5 business days after receiving the product to servicioalcliente@lahozoficia.com with the reason for the return and whether you require the same product, a different one, or a refund. Note: It is important to be very specific about the reasons for the return.
• After the mail is reviewed by DLHM S.TO.S, the customer will receive an email with a reverse logistics guide.
• The customer has 5 days after receiving the reverse logistics guide to take the product to the address indicated by DLHM S.TO.S.
• The product must be in perfect condition and in its original packaging, including all packaging and labels.
• Once the product is received, the supplier performs quality control, which takes approximately 5 business days. Once the product's condition is determined and the exchange or refund is authorized, we will proceed with the option chosen by the customer.

Refunds will only be made by bank deposit to the account specified by the customer.

WRONG PRODUCTS

If the Customer receives a product with different characteristics than those described on the page at the time of purchase, the procedure to request a product change is as follows:

• Within 2 days after receiving the product, the customer must take photos showing the wrong product and send them to the email lahozinfo@gmail.com with the order number.
• Once it is verified that the product arrived incorrectly, a collection guide will be sent to the customer and DLHM S.TO.S is responsible for collecting the product in the same place where it was delivered and once the wrong product has been collected, the correct product will be sent.

CANCELLATIONS

A purchase can only be cancelled if the supplier is unable to ship the product to the Customer due to lack of inventory and/or other force majeure. If this occurs, the customer will be notified and the money will be refunded. The refund times vary depending on the payment method used.

The Customer can choose between the following refund methods

• Bonus: Bonuses are valid for one year and must be used in a single purchase. The delivery time for this refund is 2 business days.
• Bank Deposit: The account holder must be the same one who made the purchase in www.lahoz.com. The refund will be made within 3 business days.

To cancel an order for any reason, the Customer must write an email to lahozinfo@gmail.com with the order number you wish to cancel. Orders can only be cancelled if they have not yet been shipped by the supplier or if they have been charged via the PayU payment gateway, the customer is responsible for any commission costs incurred.

SECTION 10 – INTELLECTUAL AND INDUSTRIAL PROPERTY

Absolutely all content available to the user in www.lahozoficial.com, including intellectual and industrial property, is the exclusive property of DLHM S.TO.S or from the companies supplying the products. Users must refrain from reusing the content www.lahozoficial.com without the prior consent of DLHM S.TO.S

SECTION 11 – THIRD PARTY INTELLECTUAL PROPERTY

DLHM S.TO.S has tools to ensure that the products purchased using our services are original and have been brought into the country legally. If in any way you as a user suspect that any product published on www.lahozoficial.com infringes intellectual property or legal rights, please notify us by email servicioalcliente@lahozoficia.com for review.

SECTION 12 – RESPONSIBILITIES

DLHM S.TO.S shall not be liable for any loss of business opportunities or any indirect damages caused by interruption of transmission of the site. Every effort will be made to maintain error-free and uninterrupted transmission but such conditions cannot be guaranteed. User accounts may be temporarily restricted or suspended for the purpose of maintenance or improvements to the site.

SECTION 13 – NOTICES

Any comments or concerns regarding the Terms and Conditions or the Privacy Policy must be expressly notified in writing to DLHM. S.TO.S to the address servicioalcliente@lahozoficia.com.